Actual Customer Reviews of Tiger Mountain Tile Inc
A tile installation contractor based in Issaquah Washington.
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We wanted a custom bathroom... [The estimate] was not the least expensive bid, but we pretty much knew exactly what we were getting for our money... His final cost was exactly what he bid...
All aspects of the remodel seemed to go smoothly from our perspective... We would certainly hire him again and would heartily recommend him to anybody else.
Jim was great, he was very detail oriented... We are happy with the end product and will call him for future projects.
Jim Upton of Tiger Mountain Tile delivered everything we asked for...He began work on the day he'd committed, finished on the day he'd committed, and arrived each day at the time we expected him...
During the demo phase Jim went to great lengths to minimize the dust and disruption...
We are happy to give Jim and Tiger Mountain Tile an excellent review and recommend him to you without qualification and in complete confidence that you also will have a wonderful experience.
He was very professional, no-nonsense, got the job done, and did exactly what he said he would do. It worked out great.
Jim is a perfectionist and did beautiful careful tilework and waterproofing, kept the work area neat, cleaned up at the end of each day... He was also creative and willing for unusual challenge...
He literally laid out the tiles on my carpet to show me how much better my shower could look....Clearly he has a tremendous depth of knowledge in his craft and it shows...
Jim Upton is a huge exception to people's expectations about contractors coming into your home. He is on time, every time, on budget and promptly returns calls and submits bids.
[Jim] arrived on time everyday, kept the site very tidy and cleaned up every night. Jim really cares about craftmanship and takes the time to make sure home owner is happy with the results. He is very detailed, very updated on best tiling practices and materials and does not take short cuts. Jim doesn't nickel and dime either even after I changed my mind several times.
We found Jim through his website, but will now recommend him to all who might need tile work.
First and foremost, and indeed, the bottom line is this; Jim Upton gets it when it comes to customer service and he understands the frustrations of homeowners who have dealt with contractors who are far from professionals in the customer service area.
He responds to calls promptly, submits bids promptly, shows up when promised - to the minute - or calls if he'll be 5 minutes late. Amazing.
Plus, his workmanship was excellent and, though our job was small, he treated us and our home as if it was a big, important job. Well done!
Based on a recommendation from a friend, we hired Jim on two separate occasions to help us tile 2 bathrooms in our home and could not be happier our choice.
Jim's approach to the project was very customer-centric. He listened to our ideas and offered alternative approaches, based on his experience, where applicable...most of the time we opted for his suggestions because we liked his ideas.
The bids that Jim prepared were comprehensive and far more professional than I'm used to. Jim took extra care to work around our schedules and always left our home spin and span at the end of each time. Both of our projects were done on time and within the quoted budget.
I cannot stress how happy we were to find and work with Jim. I know he'll back for more work around our home in the future.